1.48/5
(based on
23 user reviews)
Pandawill.com provides worldwide free shipping on mobile phone, game console, spy gadgets, video game, car accessories and so on.
Pandawill.com is run by Shenzhen Dan Hong Hao Tian E-commerce Co., Ltd.
Contact Information:
Ajoka corporation
Hong Kong Office: 6A Friends building Rm A1,8/F,T.S.T , Kowloon.Hong Kong.
Tel: +86-755-8365-0148
+1-646-808-0692
Payment Methods: Credit Cards, Debit Cards, PayPal, Western Union, Money Gram
Shipping Methods: DHL, EMS, Registered Airmail, Standard Airmail
Domain Name Register Date: 2008-07-22
CUPONES HASTA DTOS HASTA 18?!!!! 18?de dtos para compras superiores a 319?, 14?de dtos para compras superiores a 259?, 8?de dtos para compras superiores a 159?, 5?de dtos para compras superiores a 99?.
Restrictions: No para productos con precio especial
End Date: 2016-08-31
I KNEW it was a bad decision to buy from this company. But I guess I wanted to donate $15 bucks to them.
Never received items. Convenient little email that asks for me to wait 45 days before making a stink, as it turns out 45 days is the deadline for filing a PayPal dispute. Coincidence? I don’t think so.
Ordered a tablet and It arrived in perfect condition after only 1 and a half weeks later.
Good prices too.
Ok so This week , i decided to buy my cousin a rc car for his birthday from Pandawill.com it looked trusted had some cool reviews..ok ok site checks out fine so i ordered the Red Coke can Rc Car..it came to 13.30 plus shipping and handling from Singapore. got my bank confirmation email Under MONEYBOOKERS, and a tracking NO# so 4 days go by no rc car yet and …well i wanted one to, too race his you know, Fun things.. this time though i ordered a different color..and made it fed ex express shipping paid 15 extra bucks for it..whcih came to $26.38..ok high difference between the other and this price, but that s fine, you gotta spend a little to have fun…ok well i checked my bank account and it went through fine under MONEYBOOKERS, checked my email got my tracking no# and my transaction receipt again, fine fine.
Well the next morning I go to the Corner store and my card says insufficient funds? I said i Swear i had $30 on there this morning…well i had to scrounge for gas money then. Well I went home and checked my account , and in my account it says MB*MONEYBO V.26.38 i look and thats 3 transactions from them??? I’am thinking what the hell is this? so i Check my email for this 3rd transaction email i got from the previous 2….well there isnt one not a single thing…i check my spam..nothing , i check the trash bin which still has stuff from a month ago…so its not in any of those!! so i contacted the company, (23 some odd times) and 4/23 people replied after 5 days. All of them said we only received money for 2 cars not 3. So i’am thinking what is my bank doing?
so i contacted them and they said they have no clue what that is but the guy i was talking to noticed something very suspicious about the lettering difference in the transaction. He said that if they change a letter in it they will take the bank info and try to bill you multiple times!! i said how do i get my money back? He said You cant the only 2 things you can do is put a block payment on them which is 17 dollars a month, or contact them and tell them to stop taking money out, cause after 3 more times they do that, it will add up to more than a hundred dollars! So seeing there poor customer service i had no luck with that all said i have only paid for 2. So i placed a Block Order on them…$17 plus $27=$44 this company has costed me and all the time and effort to get this company to reply! and i hear now that this company sells broken items to customers. There customer service was so terrible they spelled so many things wrong in the email!(not like mine isnt terrible) they were very rude telling me to stop being so impatient! This Company is terrible. stay far away!!! very very far away!
And what did they say in live chat on their website? or what happened when you called them?
Didn’t think so …
A “customer support” story…
On July the 18th, 2012, I placed an order (number 100361948) with Pandawill. The order contained only one item, a 7 inch tablet. This was not the first tablet I had purchased from them, as there had been several other purchases before this one, out of which came more sad stories (in brief: there has been a bad pixel in one of the other tablets and another tablet was behaving like crazy before it eventually died -> Pandawill customer support offered me a generous 2USD coupon for the dead pixel and refunded 50% of the price for the second one as it was out of production and could not be repaired!). OK, there have also been good, fully working devices that arrived in a perfect condition in the rest of the purchases.
A month later, on August the 19th, 2012, I received the specific order in a package that had been slightly damaged, probably in the mail. When I opened it, I found out that my new tablet had arrived with a cracked touchscreen! I thought that it was damaged in the mail along with the packaging! I have immediately sent pandawill (their so called “customer service”) an email, told them about the problem and they asked for a picture to verify it. I did then send them a picture and on August the 21st, I received a reply in which I was offered a selection of the following:
1. Accept a 3.00 USD compensation
2. Accept that a new touchscreen was sent out to me (free shipping)
3. Send the unit back to them, but pay for the shipping myself
I ignored the first option after having considered it a bad joke and since I am an IT specialist, I chose to go with the second option of accepting a replacement touchscreen to be sent to me. I have replaced LCDs, mainboards, touchscreens etc several times in the past and thought that I would have no problem replacing this one. To be on the safe side though, I did ask for disassembling and installation instructions when I informed them of my decision.
In reply to that, I received a very confusing message from another Pandawill representative, who wanted to know what happened and promised to reply to me, after they knew all the details. Some explaining later, I was promised by the new representative to be sent a replacement touchscreen. This took place on the 23rd of August and until then I had NOT been told (not even once) that by accepting the replacement touchscreen, I was voiding my device’s guarantee…
After SEVERAL emails sent back and forth, after several excuses they came up with (we don’t have it in stock these days, we are on holiday, we will ship it out as soon as possible, etc) they finally did ship a replacement touchscreen out on October the 11th! Yes, that is right! Action was finally taken a full month and a half after their intention notification to me on the 23rd of August!
After another month of waiting the replacement screen got to me in the mail. This time the packaging was excellent and the screen got to me in one piece – not damaged at all! There was no installation instruction in the box and even though I asked for it several times, I wasn’t sent any in an email, so I decided to look online for a disassembling guide. I wanted to go by the book and make sure I do not damage anything! I did manage to find their own disassembling guide (yes, a video guide that shows how to get the device opened the right way, all made by Pandawill), therefore, I started working on replacing the screen!
I very carefully and with the right tools (remember, I am an IT specialist and have access to all I needed) opened the device, got to the touchscreen, removed it (without breaking it any further, it’s still in one piece) and installed the new one! I put the LCD, mainboard, etc back to the device and tested it before I reinstalled the back cover. The tablet was at that time working properly and I was eventually happy! I moved on to the next step of putting the back cover on the device and at last start properly using it, after all the hassle and waiting.
I gently put the back cover on the device, back where it belongs to and turned it over to finally use it! All to my surprise, there was a new crack on the touchscreen, at the EXACT SAME SPOT as the previous one! Not as big of a crack as the previous one, but a crack! I was very disappointed as this… I tried to switch the device on and it wouldn’t do that! It wouldn’t even turn on! I am confident that I have done everything the way I was supposed to and what a result! The only explanation is that there must be some sort of factory defect on this device that causes all this. It doesn’t otherwise make any sense…
At this stage I decided to not open the device again and fiddle about with it. I shouldn’t even have to replace the screen myself in the first place! I had paid for a NEW, FULLY WORKING device and I should have been sent one! Not a problematic one that I had to fix myself! What if I didn’t have the technical background to it? I felt so bad for having spent so much time and effort in something I shouldn’t have to do so. I decided to and finally sent Pandawill “customer support” a new message, where I explained what happened. Since then, there has been no real communication between me and Pandawill “customer support” and therefore, no support at all!
In detail, I had to send every message to them 2 or 3 times before I could get a reply from their representative. I was eventually offered a compensation of 8.00 USD in the form of a coupon that I could spend on their online store (as if I am going to buy from them again)! I was even told that now that the device has been dismantled, they cannot send it to the factory for repair. The representative also said that I have voided my guarantee by having opened the device!!! Sorry Pandawill, but I am not familiar with any magical ways of replacing a touchscreen without opening the device first!!! When I asked for instructions, maybe you should have sent me the right spell for the touchscreen replacement! Maybe you should have told me that I would be voiding my guarantee by not using your secretly kept magical spell!!!
I considered the 8.00 USD compensation to be once again a bad joke and of course did not accept it! Instead, I asked for a new, fully working device to be sent to me. That is what I had paid for in the first place! This time I also accepted to pay the shipping for the bad device to return to them. What I got in return (after asking for a reply several times) is “you have dismantled the device, you are on your own”! I asked SEVERAL times why I was offered this option of the replacement touchscreen and without having been told that it would void my guarantee in the first place and I am getting no response! I have asked for an email address (or email addresses), where I can file in an official complain report and I am getting no response to that too! All I am getting from them is “if you couldn’t install the touchscreen you should have asked us” and “the guarantee is available only when the item hasn’t been dismantled”.
I have finally come to the conclusion that it has been both a waste of money and time dealing with these guys! I have decided that I should spend some more time though and put this bit of text together, upload it where ever I can, so that people are notified and potential buyers know what they might have to deal with if something goes wrong with their order!
In the meantime (between August and now) I have ordered from other online shops and I have had excellent customer support, when that was needed! Guys, just think twice before you proceed with your purchase with these guys. If it all goes well, all went well. If there is a problem, well… …you should have an idea of what to expect by reading this far!
Last but not least, I have kept all relevant messages and am able to come up with further details of the story. If anyone wants to have a look, please say so…
Nick
A couple of days ago my friend received his jayu g2 from pandawill, everything is fine except for the fact that its screen is not fixed properly and its camera for some reason is absolutely bad
First the screen is not glued to the body properly and it pops up sometime and the inners of the phone are visible, my friend says he has to push it down every time but it pops up in sometime
Second the camera quality is horrible, my friend has emailed me pics and its quality is like the 2 mp cameras of 3-4 years ago
And now pandawill itself, my friend emailed them and did not get any prompt response and when he got response it was like – it is not possible, we check items before sending and you must have damaged it yourself, send videos and pics of fault.
My friend says it isint possible to show the fault in pic or video as the gap is quite less and if he pulls the screen out he is worried that the whole screen may come out, now he is stuck with a phone which may may go bad anytime as sweat/moisture can easily enter the phone from the gap between body and screen and pandawill are acting so stubborn. So my friends 178$ goes down the drain? can anyone help with getting through to pandawill maybe?
Never trust them! I buy a lot of stuff from China and i use a lots of Webshops, like dx, focalprice etc. but pandawill is absolutely the worst. There are cases when they don’t even send the product and they refuse to pay any refund. When you got something, then that is broken or has some problem. It is the trash of the chinese market.
Purchased a tablet, no news for days, had to try contact them through online support (was on hold in chat for 3 hours, nothing) phone (No answer, never) and mail. Finally (after a week)I get an email stating that the item wasn’t available in the factory and in the whole china and I had to wait for an indefinite amount of time. I now open a case with paypal (fortunately I used that to pay) and eventually will get my money back (probably will take months) but im without tablet and without money. Nice job pandawill, silly me I trusted you. If you want serious service go to android sale. very serious and honest traders.
I recently purchased the MK802 from Pandawill.com. The device showed up with various issues, all were software related. I contacted Pandawill customer service and after sending them a video, at thier request, showing my issue. It took 3 days to receive a reply of which I couldn’t make heads or tails…
Hi
Thanks for your information.
About The browser gives the App Not Responding message ,pls check the app if it is free and the vistion if it is right ?
About the popular apps, such as Netflix, are “Not Compatible”,pls note that the item try to use Android apps again,
as the item can’t upgrade other apps.
Any news,pls contact us.
Regards
Fang
I replied explaining my problem understanding the previous response and I received another email 2 days later …
退件：
Dear
Good day.
Thanks for your support on pandawill.com online shop.
Really sorry about the problem.
Could you pls go to the local repairement store for help, if the cost is proper, Pandawill bear it.
Thanks for your time and best regards.
Sincerely
Bella
Pandawill
So after looking and looking I found a local shop willing to reflash the device with no promises of functionality after and the cost would be $30 the same they charge to flash ANY android device. After the reflash the device now runs like a dream and is 100x better then it was. I informed Pandawill of the cost and received this…
Dear
USD30 is not proper when the item is only cost USD68.99 .
The most we can offer you USD10 ..
Thanks for your time
Anna
So I told them where they could put that $10 and I am writing this to warn any other potential customers to steer clear of this site as almost everything they sell is available on eBay, most times for cheaper, and eBay has far better customer service and avenues for customer satisfaction. Don’t make the same mistake I did.
I just bought a tablet, waited for 2 months, and got it broken 🙁 .. sent them back for warranty, and
now they refuse to replace or refund, they say I? broke it myself 🙁 I hate them.
i bought the sanei n90 from pandawill and got screwed. don’t buy from them!!
when i sent it back to them,they invented that there are scratches on the screen to get me off 25$ from it!
My tank sku28649 arrive defective. After total recharge, the tank didn’t work.
Control batteries are alkalines and new.
I bought onda Vi40 from pandawill ,it is running but it is a faulty device ,Device doesnt charging up while it is off with new official firmware ,they dont even bother to give %30 of my money ,I shouldnt buy from them but when ı ordered this I saw a lot of complaints about site ,I think their devices are somehow damaged or unseen faults till you discover them deeply like mine ,it seems producers of devices dont rely on pandawill and send garbages to them bc of late payments or disrespect.
I Bought an ePad in this fraudulent company . First they sent it to me by EMS, and after almost 1 month to ask them to monitoring they let me know that the order allegedly lost without entered the U.S. or Mexico my country of origin then they sent it to me via DHL it was faster but when the order arrived the product did not work and again their customer support page services gave me excuses and asked to return the product since I last request seems to be a mockery of these “CHINESE FAKE” selling defective products and deceiving people. I will report to PayPal their activity and the kind of modus operandi that not only made not only with me otherwise with many other usersof their website. The Support service “sucks” EMS shipping service “sucks” and their products “suck” this is a Chinese company like many others who cheat on people.
THIS IS A CALL TO ALL THOSE WHO HAVE BEEN FOOLED BY THIS COMPANY , LET’S START DENOUNCING THEM.
Have ordered december 2011 +16 tablets.
3 with broken screens, 5 tablets wifi didnt work. Some get other diseases. ive sent 8 tablets back back in januari, till now ive still no tablets, but my money is gone.
I will never order something from pandawill in future. Very very bad company.
Pandawill, the chinese online seller is a big scammer.This video was made to show what kind of stuffs they send you when order on their site. No other chinese online sellers have ever dared to send me such a garbage.Check this video and share it!
http://www.youtube.com/watch?v=h4ty50MD1lU