Contact Information:
2/F Jingtaijuhe Building
No.40 Yongtaizhuang North Road
Haidian District
Beijing, China
Tel: +86-10-64476833 +86-10-62905773
Fax : +86-10-62901050-111
Payment Methods: Credit Card, Paypal, Bank Transfer, Western Union
Shipping Methods: DHL, UPS, EMS, TNT
Domain Name Register Date: 2010-06-22
this company is a sham, dress made badly, seams coming apart, sequins falling off, and a very bad knock off of what I wanted and paid for. No contact with this company, and refuses to answer emails. be warned there are many pages of complaints on the net about tidebuy, wish I had read them first!!!!
I ordered a dress from tidebuy in February of 2012. I got an email that the dress was out of stock. I could order another dress or wait for the orginal dress to be made. Needless to say, I never received the dress. I received a call saying that they received my message for a full refund and sent me an email asking me to choose another dress. I refused and asked for my full refund. They are refusing to refund my money and keep asking if I want to choose another dress or leave the money in an account for a future order. I refused and said that I will not do business with them now or in the future. I am still waiting for my money.
Their customer service team does not understand English, so therefore you will continue to go back and forth with no resolution. They shipped me the incorrect item, so I emailed them pictures proving the item in my account does not match the item I received. They continue to tell me there is nothing wrong with the quality…when obviously it was not a quality issue but an issue of the wrong item being shipped to me. I have emailed them probably 7 times and I’ve now given up. Do not spend your money here!
DO NOT ORDER FROM THIS COMPANY!!! WARNING!!!!
THIS IS A FRAUDULANT CHINESE COMPANY !
I ORDERED A SIZE 12 EVENING DRESS AND RECEIVED A SIZE 8 ! THANK GOODNESS I PAID THROUGH
PAYPAL AND AFTER A LONG, LONG 3 MONTH BATTLE WITH THESE CHINESE PEOPLE I DID GET A
MY MONEY BACK. THANK YOU PAYPAL.
I MUST HAVE SEND 25 PICTURES (WITH MEASURMENTS)SHOWING THAT
THE DRESS DID NOT FIT. IT WAS A TOTAL NIGHTMARE, BUT I WAS PERSISTANT.
BUYER BE AWARE !! ALWAYS CHECK COMPANIES OUT BEFORE ORDERING. I LEARNED MY LESSON.
THESE COMPANIES DO NOT HAVE THE AMERICAN STANDARD AND CAN RARLY BE HELD ACCOUNTIBLE
Do Not order from Tidebuy!! I repeat DO NOT order from Tidebuy!! I have had the worst experience with the. Ordered a dress from their website, once it came to me it looked like i was wearing a heavy costume.. It was horrible! Color was different, the lining was so thick it felt like i was wearing a wool coat and the shoulder straps were overlapping and bunching;. emailed them, live chatted with them:. Both ways were hopless;. Cant call them cause they are located in China,. the response from emails showed that they dont care, asked me to feel sorry for them cause they didnt make money off my dress, then another email telling me to take it to a seamstress to fix the problem!. Soon after they would begin to ignore my emails?. They even went as far as to block me from their live chat! This was going on for three weeks and getting nowhere’. They even had the audacity to offer me only a 15.00 refund.( my dress cost me 200.00). I finally went through Paypal, THANK GOD FOR PAYPAL!!! I should be receiving my refund shortly. Please donot order frm Tidebuy, but if you wanna take your chances, just make sure you pay through paypal . I finally ordered the same dress from DHGate.com (andybride) The dress was perfect, and they have A plus customer servce.
I ordered a wedding gown from this site. I ordered the size exactly per their instructions, but when I received the dress it did not fit properly and was way too long. I emailed them regarding the issues and they gave me the run around. They asked that I send in pictures of myself with a measuring tape showing various measurements. I did as they requested, but the pictures weren’t good enough for them, so I resent, but still not good enough. I got tired of dealing with them and will just eat the cost of this dress and find another one. Do not order from this company.
I took a risk and ordered my wedding dress from Tidebuy.com(TB). I was trying to convert a David’s Bridal (DB) dress into the Maggie Sottero Mona (MSM) dress.
I decided against moving forward with that concept because I realized by the time I made revisions to the DB dress, I could have ordered a replica of the MSM dress, which is what I really wanted.
I did a youtube video (http://www.youtube.com/watch?v=mvP4J10jkm8&feature=plcp) about my experience, but this is my general feedback about the overall experience:
-My dress from TB was not *EXACTLY* like the MSM or the picture on the website, but it was a close enough match that I am still satified with my purchase.
-The decals are not in the same exact spot (not that big of an issue)
-The chiffon overlay is more opaque as it sweeps into the one shoulder than pictured on the website and in the orginial MSM dress (not a big deal to me)
-The underlay or base of the dress is not exactly a full circle but im sure with alterations that small issue will be fixed
-I will add more *bling* to the dress because I love bling and I want more based upon my winter wonderland theme.
-The fit was great (minus the length because i am short) and I had my mom measure me before I ordered the dress.
-The price was VERY reasonable considering the $1100+ price tag of the MSM dress.
-I ordered my dress on Fri. June 29th; it was shipped on Sat. July 14th and I recieved it via FedEx bright and early on Mon July 16th.
I am a tidebuy.com success story and would order from them again in the future if the need arises.
***In my personal opinion, if you have a very detailed dress, I would order it through the original manufacturer because you would be taking a HUGE risk ordering it online and especting it to be an exact replica. ***
Hope you guys enjoy π
Tidebuy.com Is A SCAM. DO NOT BUY ANY DRESSES FROM TIDEBUY.COM, THEY HAVE POOR CUSTOMER SERVICES, THEY WILL NOT REFUND YOUR MONEY AND THEY WILL NOT FIX THEIR OWN MESS UPS. THEY DON’T MAKE YOUR DRESS ACCORDING TO WHAT YOU ORDERED AND THEY DON’T MAKE YOUR DRESS IN THE ALLOTTED TIME THAT THEY ADVERTISED ONLINE. THEY DON NOT RESPOND TO YOU IN A TIMELY MANOR, AND IF YOU WANT A REFUN THEY WILL MAKE YOU SEND DOZENS OF MEASUREMENT PHOTOS OF THE DRESS AND IN THE END RESULTS YOU STILL WON’T GET YOUR MONEY BACK FOR THE DRESS THEY WILL ASK YOU TO KEEP THE DRESS AND THEY WILL OFFER YOU A DISCOUNT ON YOUR NEXT ORDER. AS IF YOU WOULD EVEN CONSIDER ORDERING FROM THEM AGAIN.
I ordered a dress that was nothing like the picture plus poor workmanship they refused to give me back my money! Wish I had done more research on this company before wasting my money!!! DO NOT ORDER FROM THIS SITE EVER!!!
I ordered a wedding dress from tidebuy.com seeing not only that the dress was beautiful by the online images but at a very cheap price. I received my dress and it is horrible! The dress looks nothing like the images and they sent me the wrong size too, the dress doesnt even zip up! At this very moment I’m trying to get my refund because I get married sep 8, 2012. I already purcheased a new dress at davids bridal and im 100% happy with them π As far as Tidebuy I will never buy from them ever again and will not recommend them to anyone, because they seriously suck. I wish I would have seen this before I bought the dress π I’ll keep yall posted tho if I get my refund or not
In April 2012 I paid $228.49 through Paypal for a dress. Even though I was assured several times the dress will be custom made before payment, this was not the case, as once they received my money, I never heard from them again. When I contacted them 3 weeks later, I in possession of email, where it was said the dress cannot be custom made. My money will be refunded. Upon their suggestion, I selected another dress, which is cheaper. I paid for a custom made dress, it appears to me they sent me a rack dress, bust 34″ when I ordered 36″ body measurement. This dress was sent only on July 12. They requested photographs which I sent as proof the dress size is wrong. They totally ignored me after payment, I have sent dozens of emails.They cut you off their chat line. These people are rude and obnoxious.
I want to solve the problem or have a refund of my money. They have a balance outstanding for me which they refuse to refund.
Please shut these people down. I am not the only person they have done this to. I read last night in the complaint section on the Internet of many other people who voiced their problems with Tidebuy
Order a formal gold gown. I received a green colored gown and the material was heavy drape type, not the satin displayed in the website pictures.
I took pictures and returned the gown. I was told I didn’t follow there policy by not getting permission first before returning the dress. I email them before I sent the dress back, however, it took them 10 days to respond.
They have offered me $20.00 settlement on a $202.00 gown. It costed me $54.00 to return the gown now they request I send them $30.00 to get the gown back. I don’t want it back, it’s unwearable.
I’m sorry I didn’t look at the review prior to ordering the gown, I never would have. We consumers should have an outlet to stop them from unfair business practices. I believe they make their money by continually ripoff first time buyers.
I have ordered and bought a dress from company called Tide Buy or on their shipping docket TA LANGZHE ROOM 206, HENG FENG PLAZA, TONG ZING NORTH ROAD NO 26, JIN CHANG DISTRICT SUZHOU CHINA PHONE:861064476833
I am extremely dissatisfied with the outcome the the dress.
it is no where what they have on the web page.
i have tried to resolve the situation with them, but they are not willing to help at all. they ask to send photo and video and i done so.
zipper on the dress is broken, they told me to get it fix for $5, i need at least $60.00 to get the zipper fix, then dress suppose to be custom made but it’s too tight, too long, front is to low fabric is not sheer, it stiff, dress is not wearable. i just need to return and get the refund back.
tidebuy told me i can get the dress fixed in Australia, first of all if the dress is wearable why do i have to get it fixed in australia, secondly it will cost me approx $300 to get the dress fix.
i hope you can help me.
you can email your reply to my email
seyhanali61@hotmail.com
I have just recieved a dress from Tidebuy. I had to pay an extra Β£20 duty and postage when it was supposed to be free shipping. The dress is the wrong colour and the wrong size and is badly made. I have opened a dispute with Paypal as they are able to force a refund if I do not get one from them.
i bought a few dresses from tidebuy i wanted navy blue i receive purple i dispute .the dresses sewing is bad. service not good and if you contact them to much my e-mail comes back they block me . there is noway they want to replace that dress or refund me .