3.73/5
(based on
186 user reviews)
SammyDress.com offers wedding dresses, special casual dresses, women’s clothing, cosplay costumes, intimate lingerie, men and women’s shoes, wigs, fashion jewelry, bags and accessories, home & living, men’s clothing, children’s toys, shoes, and many more.
SammyDress is an online fashion clothing store, a sub-company of Yigou International group, which is located in Shenzhen, China, adjacent to Hong Kong.
Contact Information:
HONG KONG AOSEN INTERNATIONAL GROUP CO., LIMITED
Address: FLAT/RM 15B 15/F CHEUK NANG PLAZA 250 HENNESSY ROAD HK
Tel: +1-909-581-9508
Payment Methods: Credit Card, Paypal, Bank Transfer, Western Union
Shipping Methods: Hong Kong Post, DHL, EMS, UPS
Domain Name Register Date: 2011-05-17
Extra 8% OFF for Fashion Wigs, Don't Miss it!
End Date: 2017-07-25
I originally made this purchase from Sammydress on January 29, 2013. The total was $358.09 for 30 articles of clothing. I received notice that over half of my order was not in stock via their customer support chat on their website. I made it clear, well in advance (couple of days after the order), that the entire order was to be canceled by February 8/2013 if no shipment had been made by this date. Sammydress customer support disregarded my request to cancel the order, and I received notice on February 11/2013 that a partial shipment of ‘9 items’ had been shipped.
When the partial shipment arrived at my door via FedEx weeks later I refused to sign for the package as Sammydress did not provide me with an updated invoice or partial refund by this time. I had requested that items be removed from the order (that were not) and that an updated invoice as to the shipping/total charges be provided for me to approve of prior to a partial shipment. At this time I have received ZERO items and ZERO refund from Sammydress. I can not be expected to pick-up a partial shipment from Sammydress when this company is withholding refund on 21 items that were never shipped, and blatantly refused to send me an updated invoice as to how much I would be charged for 9 items vs the original 30 items I ordered.
Sammydress is a SCAM.
Dear Sarah,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I purchased one shirt and one ring on this website 3 weeks ago. I called their customer service number several times and you only get a busy signal. I sent a complaint email and the response was that my order is unavailable. Why don’t we go ahead and send available items. Thank you. That was it! I don’t think it’s real. This is a scam. No phone line for customer service that works and response emails that are made with incomplete sentences and do not even respond to the actual complaint or question. I want a full refund from them, which was only 11$. To me the point is not the money, but they are a fraud!
Dear AB,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I had ordered some items from sammy dress as i heard about it from my friend. I had ordered few items worth 61$ I placed that order on 2nd of january and my order was supposed to come on 22nd but it didn’t. I could understand that there was Chinese new year and it was a public holiday.
I got aggressive when I got a mail from them on 24th February telling that the shoes that I had ordered went out of stock so they didn’t send my shoes with other stuff. And they also told me that I need to wait for longer time until their stock will get filled.
I don’t know what the heck is going on with the company???
Just wanted to know whether I could get my money back or is that going for a charity. I mailed them but they didn’t replied…
Dear ditieria,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Ordered $60 worth of clothes and paid extra for expedited shipping. It has been over 2 weeks and have not received the order. I have emailed multiple times asking for the status of my order and no response.
After reading the other complaints on this site, I have to accept that I most probably will never see this order or the Money again.
Buyers beware!!!
Dear atsaid,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I ordered 4 shirts on 1/13/13, I finally received my product today (so a month later).
Problem #1. The shirts are way smaller than the measurements online indicated.
#2. One of the shirts I got was not sewn correctly, also the button holes & buttons do not like up, not even close!
Problem #3. The green shirt I bought turned out to be this horrible brown color, not only was the color wrong, it didn’t look anything like the picture!
I will never be purchasing merchandise from SammyDress again!
Dear Liz,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Watch this video
My experience with Sammydress.com
http://www.youtube.com/watch?v=bdRW-1LmSps
i ordered four items on Nov. 13th and all said 24 hour shipping. i understand these items are coming from a different country, but why put 24 hour shipping below the item? im kinda nervous because i have read some bad reviews. but also i have read some good reviews. does it really take like 3 months to recieve items on here? i made 3 different orders and two of them say “order not found” wtf does this mean? they lost my order or what? idk what to do about this. but my last order says “in transit” help me please. i need answers
It is not for real. I ordered a bunch of stuff from there that was supposed to ship in 3 days and paid extra for it to ship in 24 hours. 2.5 weeks later I start complaining and they tell me they cancelled my order for complaining and I had to file a claim with paypal to get a refund. I placed my order in november and they pretty much ruined Christmas as I will not get the refund in time to shop locally.
Dear nicole,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I am a college student and I’m always looking for a good deal then i came across Sammydress a couples weeks ago and i could not believe the price how cheap and affordable the item were. For that same reason i did some research on them and got some mixed reviews not sure if it really is a scam or not. Now i feel a little uneasy about the web site if any body can help me with this dilemma please feel free do so thank you.
Dear Samantha,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I was really excited about Sammy Dress because I saw how cheap the clothes were, and I thought that I could get some cool clothes for cheap. O was feeling really smart and thrifty. So I bought 80 something dollars worth of clothes…. It has been almost a month, and still nothing! I do not recommend Sammy Dress to anyone, unless you want to wait forever for clothes, or what ever, and by the time they come yup might not even need it anymore. Please read this before you buy anything from them! And then make your decision on whether you want to shop from them. For all those who have not bought from them yet you guys are the lucky ones! And for those who have bought from them, and are disappointe, I feel your pain.
Hi,
I am Ada from sammydress market team. A wholesale company needs time to purchase. Customer Service Manager email：seven@sammydress.com
You will receive feedback in 48 Hrs. I’ll follow your problem until it is totally solved.
Ada
Sammydress Market Team
Dear Temladse,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Hello!
I am wondering if this online shopping is REAL becoz I’d made some order since 25th of octomber and I have paid for both shipping and the products, unfortunately they are have not been shipped. The most saddest situation is that I called all the line providered but no ANSWER. SO I would like to use this opportunity to tell all shopping online should check very well b4 they pay for the products.
Hi,
I am Ada from sammydress market team. A wholesale company needs time to purchase. Customer Service Manager email：seven@sammydress.com
You will receive feedback in 48 Hrs. I’ll follow your problem until it is totally solved.
Ada
Sammydress Market Team
Dear Azeez,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
I placed an order on sept 1 2012 thorugh paypal and never recieved anything yet after many messages they finally replied me saying paypal takes longer to proceed so have patience 🙁 and now since two weeks it says shipped but havnt recieved anything sooooo pissed offff
Dear Customer:
I am Ada from sammydress.com. I’m very sorry for your unpleasant shopping and we need know some detail information to solve this problem, for example, your order id, email adress ect. You can get contact with us : ( subject with Ada’s CASE from ***.com)
skype：sammydress.com
Customer Service Manager email：seven@sammydress.com
You will receive feedback in 48 Hrs. I’ll follow your problem until it is totally solved.
Ada
Sammydress Market Team
i purchased a cheetah watch from sammydress.Com thru paypal & i haven’t got no updates or even a tracking number for. My package i sent emails i even called no reply at all the number that is given on the website. Doesn’t even work i called 3 days in a roll And there’s no answer..I agree the clothes r awesome & they have great merchandise. But its bot worth the trouble…
Never again i guess ill stick with (ebay)….
Hi,
I am Ada from sammydress market team.More and more people visit our website and buy. Now we add more customer service.
Here:
Service Manager seven@sammydress.com
And you can connect with market@sammydress.com to complaint, we will answer you in 48 hrs.
If you have any problem, just tell me. I will try my best to help you.
Best Regards!
Ada
sammydress Marketing Team
Skype: sammydress.com
ICQ: 640330243
Okay, since everyone seems to know sammydress and unsure about whether this site is reliable or not, I can tell you. The business is R E A L. Okay, so I ordered some sweaters at the end of august since I thought ‘Wow their products are really cheap and pretty’ but before I ordered, I looked at some reviews whether its safe to order or not. I mostly got VERY negative reviews and so little positive however despite that I ordered anyways cause I really really liked the clothes. But then they said the shipment would be in 3 days but because the products were out of stock it got delayed for 1 week and then I waited another week and it got shipped and I was really happy. And so my worries once again is whether the products will get here in the UK safely or not or whether the products are what I expect them to be. So, the site gave me my tracking number, but the tracking number wouldnt work and I got annoyed so I messaged them and they said that the system will be updated soon and so I waited another week to track but then I just gave up cause it just wouldn’t work. so I said ‘Lets be patience and hopefully the package will arrive’. And so basically, my package arrived today SAFELY and the products are pretty awesome I tell you. Its so cute and beautiful. LMAO. I literally run down to the post office and get it and so happy.:’)
SO BASICALLY THE ONLY BAD THING ABOUT THE BUSINESS IS THE SHIPPED TAKES ATLEAST 3-4 WEEKS. SO JUST BE PATIENCE. AND IM A LEGIT COSTUMER OKAY. I ATLEAST PAYED £30.00 FOR MY CLOTHES ABOUT $26 SOMETHING.
But seriously though, buy a something for a test to see if you like their products and not buy loads with lots of money worth. BUT BE PATIENCE WITH THE SHIPPING. K, THANKS.
Stay away from this one
An example of their customer service:
ME- hello. i was wondering if i can cancel my order
Adminstrator(flower) At :10/10/2012 08:51:33 PM
Dear *****,
Thank you for your email.
We are preparing the item YM1714403 now, and another two item we had prepared.
Could you tell us whether you want to replace or refund?
Waiting for you reply.
Best regards
Flower
ME- At :10/11/2012 12:42:14 AM
i actually wanted to just cancel the dress YM1714403. I would still like to have the other two items.
And can i add items (…)
Dear *****,
Thank you for your reply.
The item YM1714403 we had got it, and we will shippe your order out today.
So you just not need to change it.
Thank you.
Best regards
Flower
ME At :10/11/2012 08:02:14 PM
this site says you can cancel stuff before it gets shipped out. I said I wanted to cancel the dress YM1714403.
Adminstrator(flower) At :10/12/2012 02:28:10 AM
Dear *****,
I am sorry but the order had been shipped out and this is the tracking number:RB102********
I can not delete item YM1714403.
I am really sorry for this situation.
Best regards
Flower
Dear Ercbert,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to resolve this issue in a appropriate way to your satisfaction.Unfortunately,we cannot find your order record in our system right now.In order to resolve this issue,please contact us in the link:http://www.sammydress.com/m-article-id-12.htm to offer us your order number and stated the issue in detail.Please rest assured that we would offer you the right resolution on your issue.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service