Romwe.com, established in 2009, a latest high street fashion online store.
Contact Information:
Address:
N/A
Tel: +1-888-969-8881
Payment Methods: PayPal, Credit Card
Shipping Methods:
Domain Name Register Date: 2009-11-05
Romwe.com offers T-shirt, dress, skirt, jeans, jewelry, shoes, bags, jumpers, coats and so on.
Coupon Code:
Get $20 off for orders over $159 at ROMWE.com.
End Date: 2017-04-03
Let’s just say I spent $260 total, paid for EXPRESS SHIPPING in the US (3-4 days) and I’ve received one package so far on the 6th day. My other package says “Processing” HAHAHAHA processing……….when it should’ve been here already?? That’s Romwe for you! Never shopping here again!! Also emailed them two days ago, they never replied. BLESS
I ordered two backpacks from Romwe and one of the backpacks came with only one strap. The website clearly shows the backpack with two straps. I emailed them about it and they replied asking me to send them a picture and I did and continued to ask for the strap to be sent to me. They kept on giving me the run around by ignoring my emails and replying whenever they felt like it. I have yet to come to a solution. I will NEVER order from Romwe again!!!
Beautiful items if you really can receive it!
But…..
I placed 2 differents orders 2 weeks ago and I’m still waiting for my stuffs to be shipped!!!
in the website they claim “shipping in 24 hours” which is NOT TRUE!
This transaccion has been such a huge headache! I never though that buying from ROMWE online store would turn into this nightmare!
The fact that I need to receive my stuff before my moving makes everything more stressful for me.
I payed trough Paypal and they toke my money right away and I’m not sure when I’m going to receive my dresses or even if I’m going to receive at all……
Btw, in my account my order status is permanently “PROCESSING” ….
Romwe is the best online store ever! Their clothing fits my street style perfectly. I ordered two dresses, one shorts, and two shirts from them & they’re made of great quality. I have bought stuff from ebay before but the quality is definitely not comparable to Romwe. Fast shipping that is free. Fast customer service when I ask them questions.
I usually never make reviews, but this time I will.
SHIPPING/CUSTOMER SERVICE:
For the shipping part, mine surprisingly came in 11 days (I live in Australia). However, after reading reviews I got pretty paranoid whether my items will arrive (I spent around $200 including the 20% off). Also, the status of my items are “Processing”, they never had any updated details, no tracking number, nothing. This left me shocked as to the whereabouts of my order. So I emailed them asking what was up. I got a lady called Kelly, who said my items were already shipped and gave me a tracking number. To which it didn’t even exist… it was “invalid”. Frustratedly, I typed an email back to her. However, strangely enough, my items came in the mail just this morning – so I personally cannot complain about shipping, as mine came smoothly and within the 5-15 days limit.
THE ITEMS QUALITY:
Now, I’ll say specifically what I got so this allows some more insight to my items.
1) Pineapple Dots Color Contrast Black Jumper.
This came in one size, I have to say the style of this is quite nice. I bought this for around $45. It’s a bit small though but it was what I wanted.
2) Separated Lining Hooded Army Green Coat.
I have been eyeing this coat for AGES. It is $177 so I was wary of its high price and wasn’t sure if it was worth it. But nevertheless I decided to cough my wallet out and purchase it. Now… Heads up, I was pretty disappointed. I ordered a small but the jacket is hugee. I am a size 6 (AU) on top and I looked bulky in it. The colour is more of a green colour than an army green. The draw string on the hoody is also REALLY long that it reaches the bottom of the coat when you wear it… (that does not appear in the image). So I actually cut it off myself. The stitching of a part is not accurate. Overall, the quality of this coat is quite poor for $177… I think you have to be reallyy tall and very skinny in order to pull this item off, or else it looks quite bulky and quite cheap.
3) Cut-out Back Pleated Lake-Blue Dress
This dress is highly popular on Romwe. Personally, it’s alright. A bit longer than I thought and the quality is average. I bought it on special but this item is quit nice in my opinion. However I have also seen this in ebay for a cheaper price so it’s a tad expensive saying the quality is just average and the appearance of it is slightly more poor than the image.
OVERALL EXPERIENCE:
Some items are hits and misses. I give it an average rating for its shipping and I am overall ‘content’ with the purchase. However I am now veryy weary of its misses in quality for some items. Romwe is okay but needs to be more consistent with their items.
I have to say, I had a good experience with Romwe. I ordered a collar accessory. It was shipped on May 31st and I received it today, 6/10. With free shipping, coming from China, I have no complaints regarding delivery time. The item was as described and I am happy with the quality. I understand a lot of people have had a hard time with this company, but my first experience was good. I will purchase from them again.
The worst customer service, dont order anything from them
TIME WASTING!!!!REFUND IS SO SLOW TOO! WAITED FOR ALMOST A MONTH AND NEVER HEARD ANYTHING ABOUT MY ORDER. BETTER NOT BUY ON THIS SITE!
Wanna cancel your order? Don’t be deceived by Romwe. I couldn’t contact them on any of their contacts, phone, chat, facebook, email. Nada.
I wanted to cancel, and messaged them a day after my order, and they respond on facebook the day they sent it, 3 days after I messaged them. WHY DID THEY EVEN WAIT TO READ IT?
Considering most their tights and jewelry is on ebay for, ahem 80% off than their price. Bad customer service, share if you’d like. I had an awful time getting help.
You know they are in China, so there is a time difference. If you feel ebay cheaper, you can buy it on ebay, why you shoped romwe brand?? get what one pays for. I shopped at romwe, their guys is very helpful, and kind. Some shops didn’t reply me yet. They are better than them.
Horrible experience! I received my product and it was horrible quality. I emailed to try to do a refund and that was a worse experience! No one emailed me! Even after two weeks and three emails. I called them and nothing. Finally someone answered me through Facebook and sent me the RMA number I needed to do a refund. Grrrrrr…. My product was 30$ and it was 17$ to ship it back! NEVER NEVER AGAIN WILL I SHOP THERE!!!
Wow. I wish I had read these reviews before I bought from Romwe. I ordered on the 29th of April, and never got an email, I payed through PayPal. I went onto the website and onto my account in order to see my order was actually on the website (I knew it had gone through, I saw it on my PayPal account). It said it was “processing” for a week. I emailed them, 3 times, with no response, I called their “24/7” hotline, with no answer (I did call at the times they stated they were available). After reading the reviews a few days later, because I was getting nervous, I decided to try and call and email again, telling them if they did not answer me, I would open a claim through PayPal. It should come as no surprise when I got no response. So I opened a claim with PayPal. PayPal has sent them the claim, and they have not responded. However, I did get an email this morning stating that my package has shipped, frustrating, because now all I want it a refund, because I have read the quality of the items is poor. Originally, the shipping said it would take 5-15 business days, it the shipping email it now says 15-25. That is ridiculous. I am going to keep the claim with PayPal open, just in case. I am seriously hoping that the quality of these items is worth what I paid for them, because I do not want to have to go through the hassle of returning them, I can only imagine what that would be like. In short, DO NOT bother ordering from Romwe. Even if the quality is great, I will NEVER order from them again.
So far, my order is still in process but I already made quite some experience. I ordered from Europe and took the express shipping option, because I needed the item within a short time. A few days later I got an email saying that my express shipping method had been changed from 4-7 business days to 5-15 business days “because of an expected increase in customs tax” in my region.
Being quite upset about this, I contacted them asking if this is really necessary and if it can’t be kept as express shipping. The answer came 2 days later and was confusing, it seemed like the person did not even understand what I wanted, she said that my item is out of stock (although it said ~50 items in stock available when I ordered) and they need 3 days to restock it; totally ignoring the express shipping. After I tried to explain what I really meant someone else replied who finally understood what I meant, stating that it cannot be changed to express shipping and that they need 3 days to restock + 3-5 days to prepare for shipping.
So far they refunded the money for the express shipping really fast, which is probably the only good thing that has happened so far.
So I just wanted to “warn” you, even if it says that there are about 50 items in stock, this might be false. I don’t understand why they have the option to show that something is still in stock when it is false.
I ordered about 10 days ago and I did not get any email yet saying that my order is finally being shipped. For my actual express shipping (4-7 days) this is very poor. I will not order something from Romwe again.
I saw a red coat from a blog and decided wow! She looks heavenly let me get one. Big, bad mistake! Though I received a 20% off coupon for my first purchase, I actually never got it, the status of the order was stuck permanently “in process” and when I sent emails to inquire on when I should expect my product, I never did get a response. SO after 2 weeks (I know, I am patient)I called the customer service number which went directly to one person (red flag, what company does not have prompts?!) and she stated that she was the owner of the company. She was ok in her provision of customer service but had no answer for the delayed order so I asked for a refund which she processed in a timely manner. However I will never purchase form this website EVER again and if you plan to, consider yourself forewarned of this company.
Against my better judgment, I ordered from Romwe. While I did receive my item in a semi-timely manner (all things considered), the quality is terrible. It appears this company commissions unshapely, poorly made pieces and “bedazzles” them with all the latest trendy trappings (animals, galaxy, polka dots, studs).
Though I adore the animal scene on the jumper I ordered, the quality is so grossly bad, it will likely be relegated to permanent pajama status.
I warn you, do not be bedazzled by what appears to be a great buy–I assure you, it’s not.
The clothing is reasonably priced for the quality that you think you would get (there’s a huge caveat). Both shirts that I bought from here are much worse quality than I was expecting, even beating out my cheaper F21 clothes in poor quality.
Customer service is good, even if a bit peculiar and unprofessional.
Will never order from here again and will be giving the shirts that I bought to my least favorite cousin.