Pink Queen, web site pinkqueen.com, is a clothing firm established in 2007 which specializes in designing, manufacturing and marketing a fabulous selection of sexy costumes, lingeries, swimwear, dresses and accessories.
Contact Information:
Address:
Pink Queen INC.
10685-B Hazelhurst Dr. # 14607
Houston, TX 77043,USAa
Tel: +1-845-6944-889
Payment Methods: PayPal
Shipping Methods: UPS, DHL, FedEx, TNT, China Post
Domain Name Register Date: 2000-12-03
I ordered a dress and it looked nothing like the picture in the description. The website said that you could return the product anytime, but the link that was given by pink queen does not work. I tried contacting costumer service, but they never responded. I would never buy anything on this website ever again. I recommend that no one use this site.
How long did it take for you to recieve your outfit?
This is the most god awful company I have ever dealt with. Not only did they never confirm my order before placing it, they never sent me a conformation email for my order or a receipt. I sent multiple emails asking for a conformation email and after two weeks they sent my tracking number.
Okay. Cool right? Well when I received my order (that I waited a month for) I WAS MISSING SOMETHING THAT I PAID FOR. So I sent an email asking about it. No response. I looked online and the item I didn’t receive wasn’t even on the website anymore. So I assume the item was out of stock. So I asked for my money back for that one item. They WILL NOT respond to my emails. It’s been two weeks and I have not received a refund or my missing item. This company is truly a piece of shit. If I could rate them below one star I would in a heart beat. Do NOT buy from this company. They are shit and will not respond to you. They do not care about their customers. DO NOT GIVE THEM YOUR MONEY. I have never had such terrible service anywhere in my life. I hope this company gets shut down or sued because they are pieces of shit and deserve to loose all the money they have made.
Exactly what happened to me. They overdrafted my account and refuse to pay me back. I’m pissed.
I’ve ordered twice from them – all printed leggings…maybe around 6? Didn’t have an issue. Matter of fact, when they sent me the wrong print, I mailed it back to them and they sent me the unicorn leggings…..twice! The leggings are super cute and fit perfect. I got a size larger than what I am. I also did not buy any that said “one size fits all”…I avoided buying those. I’d buy from them again. The shipping took two weeks or a little less but I wasn’t in a rush. I was able to exchanged and used both the exchange form on their website AND contacted them. They were very good with communication. Sorry to hear others had such negative experiences.
So if I placed an Order on Sept 29th when would you think I should receive the package? They won’t respond to any emails I have sent them..
After ordering and seeing all these terrible views i was sceptical if I would ever receive my order, so emailed them asking when they thought it would arrive as i needed it before the 20th of January for an overseas trip. They replied very quickly with a reassuring response that I would definitely have it before then so I was content. My Jacket arrived less than 2 weeks after ordering it without even paying for express shipping. The jacket looked exactly like it was advertised and although it was a little small, that was to be expected (if you order from here i recommend ordering a size larger than you usually would). Overall i was very happy and had a good experience with this sight.
What email did you send it to? I placed and order and PAID for it and they aren’t responding to any of my emails. I placed my order Sept. 29,2016 do you think it will arrive by October 22?
The fake tracking number I was given:
http://i65.tinypic.com/e1670k.png
And was told my order was unavailable, just like the many other reviews on here (still have NOT received the rest of my order) :
http://i65.tinypic.com/wa64no.png
I ordered over a month ago and still have not received my order. That website is incredibly horrible with absolutely no customer service.
ALSO TRACKING NUMBER I WAS GIVEN WAS FAKE!!!!
As unhappy an I am with how my order turned out, I must say that I am grateful I have not had as terrible an experience as others.
I ordered a sweater from them a month ago and they said it would take 7-10 business days, yet it never arrived. I emailed them earlier this week asking when it would come and they promptly responded and told me that it was out of stock and they were not manufacturing it anymore — I had ALREADY paid and they just weren’t going to tell me I wasn’t getting it…???? I’m sorry, but that is theft.
So I got angry and asked to be refunded and they said that would take another 7-10 business days. At this point, I was worried about how trustworthy they are, since they hadn’t told me the item was out of stock in the first place. I told them that a refund is a simple request and it should not take them 2 weeks to refund me. I asked them to have the money refunded within 2 days (I gave them a specific deadline date). Sure enough, I got my full refund by my deadline. I must say, I impressed and grateful for their prompt refund, and I emailed them a thank you.
My advice for dealing with this company over a messy situation is to be very simple, specific and frank. Don’t get into the details of why you’re upset. I’m sure that they know what they’ve done wrong, they’re just hoping that you drop it. Overall, I don’t know that I will be ordering from them in the future. If you do decide to order, PROCEDE WITH CAUTION and TRACK YOUR ORDER!
I am so greatfull the reviews on here didn’t happen to me!!! I ordered a Halloween costume for my daughter on 10/22/15 and just received it today 10/30/15!! Just in time for tomorrow!!
Reverse image search the images they have and buy the real thing?
Placed an order for a dress and upon seeing all of the negative reviews about this place, decided to be safe and cancel the order.
Well, I am now disputing the charge with my credit card company, because it’s been two days and I have not gotten an email back! This is clearly a scam, and it’s really not right that the website is allowed to stay up so that these people can just take customers’ money.
I don’t even think that the pictures on the site are of the actual products they allegedly sell.
Avoid this place.
Sent back the horrible swimwear for a refund. They tried to offer me a $10 refund, when I said no, they offered me a $20 refund on a $58 purchase. What the heck?? Who does that?!?! Never did receive refund after they told me they received the merchandise back. Complete junk that they sell and scam! Never order from them!
My order took a long time to arrive and I saw many bad reviews on line which led me to think I might never get it. However, it did come (however late) and the merchandise was exactly as I ordered. I am posting this so that people will know this company is not a complete scam. The shipping is longer than they say it will be, but they do ship, and the merchandise is as described.
Scam of a website, placed an order that they admit was never shipped, their “customer service” lied several times and would not refund payment.
After months of dealing with nonsense from them and them going around everything I had to say, they e-mailed me from a completely different e-mail I guess hoping I’d delete it not knowing it was them and claim they need my PayPal account number to refund me…after three months.
Wow…I’m so glad I read these reviews…which is what I am starting to do with ever new site I use. I was looking at this site for some things and came across a pic from another website of the same product and right then I knew something was wrong…that’s why I reviewed it and found this site.
And if I can be of any help to you all I’d like to share a secret my computer teacher told me: never give out your personal info to websites if they don’t say https, instead of just http. And make sure it is followed with a lock symbol that is closed not open. So safe site usually starts with https://(closed lock)….
Did you get a refund?