Newchic.com is an online shop of women and men’s clothing. The products of Newchic include women and men’s clothes, bags, shoes, jewelry, beauty ant accessories, etc. Newchic ships worldwide to nearly every country across the globe.
Contact Information:
Address:
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Payment Methods: PayPal
Shipping Methods:
Domain Name Register Date: 2012-03-28
Very happy with the after sales service from Newchic. Items ordered were the right size, but did not fit properly and were uncomfortable. On contacting them a Refund and 200 points were given with very little effort on my part. Thank you
Thank you , do appreciate your prompt handling of my issue .
This online store certainly appears to be a scam. They are great at taking your order but it never arrives! If you contact customer service, all you get is that bit is on its way.
Never sgain.
Dear Cathi MacMillan,
Thanks for your order and we are sorry for the long shipping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped out, you will receive an email update via your registered email address. Please kindly check, spam included as it may be there.
If you can’t receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account — View Order — My Order — Order Tracking. https://www.newchic.com/account/orderlist.html
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
For further assistance,please feel free to contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I bought a top which I thought would per the sizing. It did not fit . I contacted them through live chat and was told to wait for email. I did email arrived but was of no help. I will keep top and give away but cannot buy from any store that I am not sure how the sizes run and can’t get a refund.Wanted to buy many things but now can’t trust it.
Dear Alma Davis,
Thanks for your order and we are sorry for the inconvenience.
We have measured the items before selling them.
To protect the customer privacy, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, we suggest you contact the customer service and provide us with more details.
if on computer:
https://www.newchic.com/Contact-Us-hc10.html
if on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check it carefully and offer you a reasonable solution according to our return policy.
About the size, you can find all the details about the sizes of each item on every product page by click the “size chart “/ ” size guide “.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html .
or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I have ordered several things from this site thinking that the products were readily available. Not only did I learn that everything was coming from CHINA, but that most everything on sale (for which I paid) was “out of stock.” Bottom line is a month wait or more for “back order” and I think this a cheap shot at customers who otherwise might like this site, THUMBS DOWN from me. Never again because there is NO customer support, and links for same lead to nowhere.
Dear William Weaver,
Thanks for your order and we are sorry for the insufficient stock.
For the out-of-stock items, we have marked the words like “” Expected dispatched in xxx business days”” on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock,the parcel can be dispatched at first. Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address.
Also, you can log in Newchic account and check order status in Newchic website: My Account — View Orders–My Orders(–Order Details/Order Tracking) .
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
In your case, we suggest you contact us and give us your order number so that we can check it for you.
if on computer:
https://www.newchic.com/Contact-Us-hc10.html
if on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I ordered a cotton dress from Newchic but as the company is based in China it took 4 weeks to arrive.
I contacted customer service during this time and they answered immediately to assure me it had been dispatched, it arrived very shortly afterwards.
The sizing of the dress is good and it fits well.
The only criticism is that the cotton is very thin and you can see leg shape through the skirt – will have to wear a slip underneath or wear with leggings.
Apart from that it is fine, it only cost £20 !!
Très jolies veste et chemise , bonne taille , je suis ravie de mes achats.
The process of ordering to delivery of my gorgeous cardigan was long , from 3rd of March to 12th April. But the support I got from Newchic was excellent. They kept reassuring me that my cardigan would arrive. It was well worth the wait as the cardigan is beautiful.
This company has excellent customer service. I ordered some shoe and at first I was concerned that it was taking a long time to receive my shoes, so I sent them an e-mail demanding an explanation. They answered immediately and explained that they are in China and it takes anywhere from 7 to 22 working days, depending on what country you’re in. They gave me a tracking number and I could see where the shoes had been. And sure enough, I received the shoes the day after I received their email.
Remember…7 to 22 “working days”, so don’t count weekends. I’m not in a hurry to receive my items, so it works great for me and I will keep on ordering.
Thank you Newchic for explaining the shipping process.
Guillermo
Great service and communication. Got refund quickly because the package was lost.
Great service and communication. Got refund quickly because the package was lost.
Great service, great communication. Unfortunately had to return my goods due to size and newchic handled everything well. Thanks
I have dealt with Newchic a few times and have always received my items in a timely manner. On my last order the purse I ordered did not include the long cross-body strap. I sent a quick e-mail to their Customer Service, and had a response the same day. They apologized and said the strap would be in the next post! I received it yesterday, again very quickly.
I would absolutely recommend this company, and offer my highest praises for their attentive customer service. FIVE big stars!
I was a little apprehensive about making the purchase but liked the look of the jacket I wanted to buy. The package arrived without any worries but I had somehow given them the wrong size. After a couple of emails with the customer service department, a replacement was sent without a fuss, which arrived earlier than expected. I was very pleased.
DO NOT ORDER FROM NEWCHIC!!!! Note that all the glowing reviews are brief and often poorly written – because they are fake!!! NEWCHIC will send you products that are not as advertised (my brown shoes were bright orange and were NOT leather) and will outright refuse to allow a return. Imagine a retail store where you pick out a product from the shelf and then the salesperson secretly switches it with an inferior product, and you don’t realize until you’ve gotten home. And then when you go back to the store, they refuse to let you return the product, or else they offer you a tiny fraction of your purchase price (they offered me “400 points”, or $4 US dollars, for $60 shoes). This is NEWCHIC. Also, they pretend that “customer service“ and “live chat” are two different things, but they are one and the same. Also, “live chat” will pretend to escalate the issue to their “after sales department”, but again, this is a lie. There is no such department. It is all part of their attempt to confuse and frustrate the customer in hopes that they will give up and go away. NEWCHIC has been scamming consumers in this capacity for some time now – RUN from NEWCHIC!!!!
Dear Rob,
Thanks for your order 41025251 and we are sorry for the inconvenience.
As you can see in the description of the product page,Upper Material is Cow Leather and Outsole Material is Rubber.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html . You can get all the details here.
Please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
We do have sales department. Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Therefore, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
PS:If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item,
Best regards,
Newchic team