Newchic.com is an online shop of women and men’s clothing. The products of Newchic include women and men’s clothes, bags, shoes, jewelry, beauty ant accessories, etc. Newchic ships worldwide to nearly every country across the globe.
Contact Information:
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Payment Methods: PayPal
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Domain Name Register Date: 2012-03-28
41025251
Dear Rob,
Thanks for your order and we are sorry for the inconvenience.
As you can see in the description of the product page,Upper Material is Cow Leather and Outsole Material is Rubber.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html . You can get all the details here.
Please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
We do have sales department. Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Therefore, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
PS:
You can log in the newchic account first with the registered email address and go to ” contact us”, if the problem belongs to after-sale topic in your order. Before you submit, you need to select an order. After you successfully select your order, there will be a red mark “√” show on the order number. Then you describe your problem and submit it.
Best regards,
Newchic team
The customer service is the best. If you have a problem, don’t hesitate to reach out and inform them. Within 24 hours someone is working your claim.
I ordered shoes on 17 August this year and finally received it today 19 December in time for Christmas. I think a lot of blame can be placed on our the Post Office Service in South Africa as well as customs where all the hold up was. My shoes are lovely and of high quality and I am sure that I am going to enjoy wearing them.
At first was not impressed, but have been liaisons great with them and they have been brilliant. Would defo use again
Hi everybody I live in the UK and I have had quite a bit of stuff from Newchic and I must say cannot fault it even sent me another bag because the handle was missing on one I orders had shoes and now waiting for a coat excellent service and good replies as well.
Τέλος καλά Όλα καλά. Πρόβλημα με το delivery ήταν θέμα τελωνείο. Το συνιστώ
Ελαβα την παραγγελια μου σε αψογη κατασταση !!! Τα ρουχα ηταν ακομα καλυτερα απο οτι περιμενα και τα νουμερα σωστα! Υπηρχε καθυστερηση πμως η συνεργασια μου με την εταιρεια ηταν αψογη! Σας ευχαριστω ολους!
Had a very good experience with Newchic. Very well made and useful products. Arrived safely and well packaged. Exxellent customer service.
terrible so far even this review won’t go through. item on back order no notice, keep getting fake tracking numbers, tried to get answers only lies.
Dear d norrman,
Sorry for the inconvenience.
We will contact you via your register email address once we have started the restocking.
Once the order has been shipped, you will receive an email update. If you can not find our email, please check you spam also as sometimes it may be there.
On occasion you can’t receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you have placed the order but not received or any questions，please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html
We will try our best to offer you a best solution. Thank you.
Newchic.
terrible so far, paid extra for shipping, keep getting fake tracking numbers, item I ordered back order, no notice given, I think they are waiting for the whole order no straight answer given, but if I try to buy another one I can, I have an idea how about send me what I bought and paid for. no more fraud and fake tracking numbers and lies
Dear d norrman,
Sorry for the inconvenience.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock,the parcel can be dispatched at first.Sorry for you but hope you kind understand.
For the out-of-stock items, we have marked the words like “Expected restock on 8th December 2016” or “Usually dispatched in 10-15 business days” on the product page. You can find it between the title and the price when you choose the size and color.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. When you placed the order, you can get the estimated delivery time on checkout page.
Also, you can check order status in Newchic website: My Account — View Orders–My Orders(–Order Details)
Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html
Newchic.
O suporte recebido pelo serviço de atendimento ao cliente foi impecável. Super recomendo.
I ordered 3 bras a size up from what I needed because the site said they ran small. The ended up still being to small. I contacted customer service they were pretty good to deal with and answered back everyday (because of the time difference it isn’t instant & usually was the next day when I got a response). They tried to be helpful & were very polite. They helped me reorder based off my measurements. I just had to pay shipping and they had me keep the original items. The second set of replacement bras were to big. I was disappointed they had pointed me in an incorrect direction. They refunded me half the money of my order. Not exactly a win, I didn’t get the items I ordered to fit, and I didn’t get my money back but they were helpful and easy to work with. It could have been worse though at least I got some money back and I can donate the items to someone who can hopefully use them.
am totally satisfied with the cordial attention, especially of Mrs. Cornelia, answering my doubts by email quickly. I received my order in a short time. I like everything I bought. The products (Apparel) are as they are seen in the web and the exact sizes. Very good packging. In short, excellent. Thanks.
Order 31550049
i bought 2 bras but they were to little so i contacted them and they work hard to get a resolution but we could not but these people are very kind and go out of their way to help in any way they can a good business