MerleDress.com is an supplier of wedding dresses, special occasion dresses, wedding party dresses, and accessories.
Contact Information:
China Mainland: Suzhou Merle Dress Inc. Jiangsu, China
Hong Kong: Merle Dress Inc, Wanchai, Hong Kong, China
Address: N/A
Tel: +1-917-563-2528
Payment Methods: PayPal
Shipping Methods: FedEx, EMS, UPS
Domain Name Register Date: 2012-03-26
This is regards to MerleDress.com
Over 40 emails between us. They do not hold up to their warranty. My dress sleeves were not as pictured on website. They advised me to have it altered. I did. I asked for a shaw to cover (now sleeveless) dress. They offered shaw as long as I paid $30.00 shipping. I refused to pay. I asked for “some” money to be returned instead and for them to back up their warranty. They made up every excuse to avoid taking care of me. I will never do business with this company again. I highly recommend doing business with a company that cares about their business and this is not the company. Never received a “Thank you”, Business Card, Invoice, or any paperwork with their business name on it since day one of ordering dress.
Rayetta
The dress I received was NOTHING like the dress I ordered – additionally I ordered custom sizing and the dress came 6″ longer, longer sleeves and fuller. Merle refused to refund even though I contacted them and sent pictures. NEVER, NEVER, ORDER FROM THEM!
Do not use this company. I ordered 3 bridesmaid dresses and 1 came completly different. They refused to send me another one, but offered me a 30% discount. Howver i had to put another order through online and i ended up paying the full price again. Had i not needed another dress for my wedding i would not have bothered but i was desperate. They are also so rude and i never got an email from the same person, speaking to someone different every email. Byer beware!!!!
The quality of the gown is good and workmanship is also good. Nonetheless, they sent me the wrong size. I specifically followed the measurement they showed on their website. After I notified them of my issue, they asked me to send pictures of myself in the gown. I ordered a size 8 which fit except the bust area. A size 8 measures 35.5 on their chart & my measurement is 35 inches. I could not even zip up the gown. We took measurement of the gown & it measured 32 inches. They asked me to show them & I asked if they were asking me to mail back the gown. Following is their reply to me after numerous e-mails back & forth:
“We sincerely apologize for the problems you’ve encountered with the product.Sorry to disturb you again. We really try our best to make the dress and we spend a lot on buying materials for the dress, paying staff salaries,freight,the custom tax,and paying the money to the tailors and the designers and so on. But now, we have to return your money , that means we lose the money and the dress for nothing.Shall we refund you part of the amount but not full refund and you keep the dress?Beg for your understanding.
What’s more,if you return it, you need to pay high freight and should wait a few days for the refund.So how about we refund you 10 USD
If you accept,we will send money to you in 24-48 hours.
Anna
I was floored when it read this email offering to refund me $10 for a $155.00 gown plus $30 shipping cost. I never buy from this company and will never recommend them to anyone.
I would be more understanding if I ordered the wrong size. I did not! They screwed up and they can’t even honor their mistake. I am stuck with a gown that I cannot wear and will cost another &100 at least to alter and they had the gall to refund $10 to $15?
Their exchange policies suck but I loved my dress ! Saved over 700 on mine & wouldnt want it any different . Absoutly happy !
Spent $130 for a poorly constructed dress that is not properly sized for what I ordered/expected! Horrible quality & color was ugly. They will not give me the information needed to return & have offered me $10 to have it altered!!! What a joke, except it’s not funny because I don’t normally spend this much money for a dress but wanted something pretty for my daughter’s wedding & can’t get back my money!!! Do not deal with
China!!!!!!!!!!!!!!!!!!!!!!!!
Don’t even think that this company will refund your money or allow a return. My dress has a brown stain about 3 inches wide. The shirring in the front was either left unstitched, or the chiffon frayed when they sewed it- either way there’s about a gap of 3 inches with no stitching. They refuse to call this defective and will not let me return! They offered me $10 to keep the dress. Thanks for nothing! Do not buy from this company!
This is the worst place to get a dress if you want one that looks nice and is properly constructed. I ordered a dress and it came made out of a cheap polyester (it was supposed to be a chiffon) Also, the sequins they used are not at all like the picture – and don’t even come close to matching the dress. It is hideous. And, I ordered according to the sizing chart.i demand my full refund.
I realize that there are size differences in our cultures. But when they offer a size it should be just what they are stating on the website. The coat I got is not an XL by our size standards here in the US. I tried on a similar coat while shopping Sunday in a Large and it fit. This XL is very tight in the bust area which is exactly why I ordered the XL size. I will keep the coat but wont ever order from this site ever again and I will tell my friends to be careful when ordering from overseas!
This is the worst place to get a dress if you want one that looks nice and is properly constructed. I ordered a dress and it came made out of a cheap polyester (it was supposed to be a chiffon) Also, the sequins they used are not at all like the picture – and don’t even come close to matching the dress. It is hideous. And, I ordered according to the sizing chart ( I took careful measurements) and the dress is wayyyyy to small – can’t even zip it. NEVER buy from Merles Dress. They are a sham!!!
The dress I received was not as shown as the picture on their website. The dress I received is a cheap imitation of the as shown dress. izidresses.com has the same dress. It was the exact dress as shown on their website. mereledress.com, in my opinion is committing fraud. Cheap imitation, poor customer service or I’ll say no customer service!
This company is a scam~!!!!
I tried getting them to cancel my order and they refused– before it shipped. They will not send you the confirmation until after their full refund has EXPIRED. Their telephone number is a cell phone number in NYC and their “customer service” online chat only. They will not speak to you about your order and ginger other sites with their own fictitious reviews!
http://www.toppromwebsites.com/merle-dress-reviews-merledress-com.html
VERY POOR QUALITY THE DRESS LOOK NOTHING LIKE THE PICTURE SHOWN AND I WOULD HIGHLY RECOMMEND TO ANY AND EVERYONE STAY CLEAR OF THIS WEBSITE THEY SEND YOU THIS TRASH AND DON’T WANT TO GIVE YOU A REFUND FOR THIS TRASH. MY REVIEW IS REAL THE REST OF THE REVIEWS I READ ARE VERY QUESTIONABLE MEANING THAT THEY ARE PROBABLY WRITTEN BY THEM. DON’T TRUST MERLE DRESS OR ANY OTHER OVERSEAS WEBSITES WHEN DEALING WITH CLOTHES TOTAL RIPE OFF AND THERE IS NOTHING YOU CAN DO ABOUT IT LIVING IN THE US.
If you need to save money, but want a perfect dress then this is the place. I’ve ordered twice from them and my dresses came quickly, were carefully-packed, and looked great. What can I say, they saved my bacon! Loved the dress, and it came as promised before the wedding! Love this store!
I received my dress today and I am so disappointed. The dress is not like the picture at all.
The rhinestone and crystals that they used are so much bigger than the picture. (Very old-fashioned and messy)
The upper part is supposed to be a thin lace based on the picture but they used the same fabric as they used for skirt. (Very thick fabric)
the neck part does not lay on my body and it’s so loose.
Finally I will not recommend this dress and this company at all and I’m so anxious because my ceremony in very close and I cannot use this dress at all. They did not accept their mistake and the problems with this dress and just said the dresses are not supposed to be exactly like the pictures!!!!