MerleDress.com is an supplier of wedding dresses, special occasion dresses, wedding party dresses, and accessories.
Contact Information:
China Mainland: Suzhou Merle Dress Inc. Jiangsu, China
Hong Kong: Merle Dress Inc, Wanchai, Hong Kong, China
Address: N/A
Tel: +1-917-563-2528
Payment Methods: PayPal
Shipping Methods: FedEx, EMS, UPS
Domain Name Register Date: 2012-03-26
I must say, after shopping at merledress, I am really satisfied. With the support from the company and with their materials. Merledress always put the customer in front line and only want what’s best for us customers. I’m 110% satisfied with what I bought here and have to promote this merledress to everyone I know. Thanks again to merledress for all help given.
Per their standard size chart specifications, I ordered a size 4 dress for one of my bridesmaids. The dress didn’t come as the color pictured on their site, AND it was too small. They keep asking me to take a picture of the problem. I gave them several options of pictures I can take and asked which one they would find helpful as proof (i.e. picture of dress that can’t zip because too small or a picture of me actually taking measuring tape and measuring the dress). Regardless, they don’t understand because they are in China. Yes, China. They keep asking me “take a pic”…and i keep replying with, “what kind of picture do you need?” They have serious customer and communication problems. This place is a nightmare. By ordering a dress from this place, you are taking a serious risk.
hi sarah, I had the same problem I ordered the dress for my daughters wedding I ordered size 12 after following their measurement directions. I cant even close it in back I usually take a size 10. also color is totally wrong 2 different colors they offered me $10 then $20 that’s it I pad $163 not sure what else to do have you pursued it any more?
thanks for your input
Terrible dress 2 different colors and size was totally wrong they would not even let me exchange it they said they would give me $10 Terrible service Terrible quality Would never buy from them again This was a dress for my daughters wedding I knew I shouldn’t buy overseas BUY AMERICAN
Hi Sue –
I am still battling it out with this place. These people make imitations and have been caught several times. And all those positive comments are from people who they pay to write such great reviews. AND some of those are catfishes as well..meaning that Merle dress takes pictures of people’s instagrm accounts and creates a new fake user.
http://www.toppromwebsites.com/merle-dress-reviews-merledress-com.html
This site has been featured on scamadviser.com
TO ALL WHO ARE THINKING OF BUYING FROM THIS PLACE…DO NOT!!! I have complained so much on their Facebook page that they have officially blocked me from posting comments.
I purchased from you in May of 3012 and I was very happy with the dress, so I decided to make another purchase for a wedding I have to attend. Upon receiving my dresses I was disappointed when the Red and White one looks different from what I saw online which I can live with, but the second dress does not even fit because it was made too small. I sent an email to the service dept and I was dismissed and was told to take it to a tailor to get fix..How am I supposed to get it fix?? Its not too bib that I can get it alter..its too small.
Feel your pain. I don’t even care about the money anymore. it’s all about the principle now. I plan on emailing them every single day and constantly share my experience online. Unfortunately I am blocked from posting comments on their Facebook since i was complaining so much. do not believe the positive reviews on their site. they are all fake as well as their dresses. IF YOU GOOGLE IMAGE THE PICTURES OF THE DRESSES, YOU WILL SEE THAT THEY STOLE THOSE PICTURES FROM BRAND NAME DRESS SITES. TOTALLY ILLEGAL. AND THEY HAVE THE NERVE TO SEND OVER A DRESS WITH A ‘MERLE’ TAG SEWN ON IT. WORST.
I have used merledress.com about 3 times now.Excellent product,and they are excellent with returns, customer service is spotless and they are always friendly and helpful when I contact them. I love this website and encourage all interested to use it.
These are false comments. Notice what others are complaining about…then notice how all these positive comments only address sizing and color. Major problems with sizing and colors and they refuse to fix the problem for the future.
It is difficult to shop clothes downtown without trying them on to check if they fit very well before deciding to pay. It is even more difficult to do online shopping and hope to (i) get the product delivered; ii) get the size right; (iii) get the other specification right e.g. colour or fabric and (iv) get the product delivered on time!! Well….well… listen planet earth…MerleDress.com…DOSE IT ALL RIGHT….AND ONLINE!!! I thank my friend, Jim that directed me to Merle Dress!!
I decided to give ordering online a chance for my prom dress. Luckily I did this months in advance because otherwise I would be in a very bad position. Not only was the dress delivered to the wrong address but it came with marks all over it. Maybe if the dress were a deep color this wouldn’t be noticeable but the dress I ordered was white. Also, there is a major sewing flaw on my dress right in the front. There is extremely sloppy and visible sewing right through the fabric. I have taken pictures of all this damage and have contacted the company about it. Not only has the contact been rude but also, she asked me to go get the dress that they sent me dry cleaned. I shouldn’t have to dry clean a brand new dress. I feel as though I am being scammed and will never be able to return the damaged gown. I will never be ordering from Merle dresses ever again. Ever. They have a poor product and horrible customer services. Don’t let the reviews fool you.
That was my first purchase and I wasn’t sure if it would really fit, it would come at time,about the quality of the dress, the shipping etc. But I saw that they have the best customer service, they replied all of my questions, really helped at every step and I couldn’t be more grateful…Thanks for alll.
I was so stressed out looking for my wedding dress. I considered many options! Buying it new, buying it used, having it costume made, renting, you name it. But for one reason or another, nothing was working for me! I decided to take the risk and buy it online, and then a new researh started! I’m so glad I gave a chance to MerleDress.com because the dress is absolutely stunning! the quality is really good and I wouldn’t find anything even similar for that price. Costumer service was excellent, too. Now I can really start to enjoy all the wedding preparatives as it’s supposed to be! Can’t wait to amaze everyone with my beautiful dress!!!
I received this dress this morning and I MUST tell you that is gorgeous! Perfect in every detail, excellent fit and it was exciting to wear it more than I thought! Thank you from the bottom of my heart you were fantastic!! π
I am so happy to shop from Merle Dress. i am completely satisfied with the quality and timely delivery. The dress that i have ordered exceeded all my expectations. It’s just perfect. I highly recommend Merle Dress to all my friends and relatives as a truelly reliable partner. Thank you so much for making my dream come true with this magnificant wedding dress!
I ORDERED A WEDDING GOWN OFF THE WEBSITE THAT WAS SIMPLY BEAUTIFUL ON THE WEBSITE BUT WHEN I RECEIVED IT THE QUALITY WAS VERY VERY POOR AS IF A CHILD HAD SEWED THIS GOWN. ON TOP OF ALL THIS I HAD PROBLEMS SENDING THE DRESS BACK FOR A REFUND. THEY WANT YOU TO TAKE PICTURES AND SEND TO THEM WHEN THEY KNOW WHAT THEY HAVE SENT TO YOU. I WOULD NOT ADVISE ANYONE TO USE THIS SITE. THE REVIEWS THAT ARE ON HERE ARE PROBABLY WRITING BY THIS COMPANY STAFF. THIS IS RISKY BUSINESS!!!!!!!!!
Products at Merle Dress are just amazing! I was skeptical at first in ordering a wedding gown on-line. Merle Dress proved me wrong! The dress fits, the design was just beyond my expectation. The wedding favours were absolutely gorgeous! I know for sure that our guests will be thrilled to have them π Thanks Merle Dress for such a pleasant transaction!
such a liar!!!!
I have never experience custom service at any shop better! I received my dress in only 8 days after my order was sent, and it was made custom size! It looks the same as in the picture, and I was impressed and suprized by the high quality.
I have to add that a local tailor helped me with my measurement, and to make sure it was not too tight when I got it I added an inch to my waist measurement and the dress then fit me perfectly.
I recommended this webshop to a couple of my frinds, and now they have beautiful dresses too. I have to admit that I am quite squeamish when it comes to online shopping, but I am glad that i took the chance. It exceeded all expectations.
The service was Excellent. I absolutely love my dress and can not wait to put it on. It was made beautifully and was very quick on return. The price was extremely affordable for great quality and customization.