MerleDress.com is an supplier of wedding dresses, special occasion dresses, wedding party dresses, and accessories.
Contact Information:
China Mainland: Suzhou Merle Dress Inc. Jiangsu, China
Hong Kong: Merle Dress Inc, Wanchai, Hong Kong, China
Address: N/A
Tel: +1-917-563-2528
Payment Methods: PayPal
Shipping Methods: FedEx, EMS, UPS
Domain Name Register Date: 2012-03-26
My email address: darknlovli13@yahoo.com <—- If youd like pictures
heyy can you post a picture on here plz, because im thinking about ordering from there but im kinda worried
Okay, let me start off by saying that out of all the websites that offer prom and wedding/formal gowns merledress.com SEEMED, the most trustworthy! I ordered from merledress in the beginning of March. Today, April 29 2013, I received my dress and I am OUTRAGED on how falsely advertised the dress is! The description of the dress said chiffon, this however is not chiffon, this is polyester! To make matters worst the opening neckline of the dress is huge, the zipper comes up to the nape of my neck! Poorly made, it is an all black dress and has VIOLET sewing string that is visible! I feel so disrespected, this was supposed to be my prom dress and my prom is in 2 weeks, and they’re telling me it has to ship to them and be inspected for my full refund, and at that i have to pay to ship it back! I AM LIVID! I’ve sent them at least 100 e-mails in the past hours demanding to speak with someone i haven’t gotten 1 response. DO NOT, BY ANY MEANS, ORDER FROM THIS WEBSITE! I tried to log on their website and post a review on the dress i ordered and they DID NOT post it at all!!! Oh and about these 5 star reviews they are all FAKE, on each website that has reviews for Merle the good reviews are ALL the same, for example: http://www.trustpilot.com/review/www.merledress.com
http://www.ask.com/answers/144587241/know-merle-dress-any-reviews
These sites have reviews that are the same, that they even have on THIS website! Please do yourself the favor and do not spend money on lousy tailors and unprofessional service! And my review is 100 percent real email me if you want a picture of the dress Merle advertises and what they actually sent me!! YOU WILL NEVER HAVE MY BUSINESS AGAIN MERLEDRESS.COM!
Hi Denise,
Can I se aphote of your dress, I am curious about his website?
i had ordered a dress on this site and right of the back i thought it was very pretty my only issue was that i thought it might not come on time , they assured me it will come on time and it did when it came the dress was very pretty and fit me well thumbs up merle dress
I ordered two dresses from ye re web site .when i recived the dress they were completely the wrong size and one of them looked nothing like the one ye re site .i am totally dissapointed with the service .and when. I compained to your customer service i got little or no responce .they said i was to take it to my own tailor to get it repaired..im not happy with this reply and i want simething done proper to fix this expencive mess ye have left me in …i will if i have to ba mouth to the whole world..
you gave the the most perfect dress i could hope for, i have also posted a review o the actual dress page as i can’t praise you enough.
http://www.merledress.com/sexy-sheath-column-one-shoulder-beading-sleeveless-floor-length-chiffon-dresses.html/p/2
the dress is so much more beautiful than i could have hoped for! your dress will make my whole day when i get to wear it! thank you so much,
also from what i have experienced of your customer services was great, always offering help if i had any questions while my dress was under tailoring, you were a very peasant company to deal with and i will be recommending you in future, i also recommended you to girls in my school looking for dresses, i found it fantastic! thank you very much,
from Claire, a very happy customer
My daughter order her prom dress from Merle back in March have not received the dress. Trying to make contact with this company is truly a disappointment. In the chatroom I was d disconnected severaltime. I have been trying to speak with customer for the pass several days no good response. My daughter prom dress has not yet arrived and her prom is in about three weeks. Its Truly unbelievable that a company could be this organization went come to serving the public. Will be filing a complaint with the BBB and the Attonery General Office.
We are sorry to bring you inconvenience.
1. The matter your live chat was disconnected for many times is because of the instable network of our livezilla server. We are now preparing to change a new live chat software.
2. Standard receiving time (Time needed for your order to be received successfully since you made the order) = Tailoring time (around 15-20 business days) + shipping time (around 2-8 business days). This is the standard receiving time if you don’t choose rush order. We may not mail you during the tailoring time. The delay for your order is mainly because:
a. We were under attacking from hackers during March, you get get notice from http://www.facebook.com/photo.php?fbid=316643961771277&set=pb.197718410330500.-2207520000.1366334585.&type=1
b. There was a 3days holiday off for Chinese Tomb-sweeping Day of our factories.
3. We are a trusted store which is the unique trademark holder of Merleยฎ and has 270K+ FANS on Facebook. We are famous and professional in the fashion field. You can have a look of our FB fan page: http://www.facebook.com/MerleDress
Sorry to bring you inconvenience.
I haven’t actually ordered from the site, but I was tempted to. Every positive review on every ratings website is done in broken English, obviously a result of a foreign company paying people to write good reviews so people buy from their site. All the negative reviews, however, are written in perfect English. I just wanted to warn people that it’s a scam before they ordered from the site and regretted it, in case they couldn’t figure out the positive reviews were a scam.
Yes, a result of a foreign company paying people to write bad reviews from your broken English. If we are scam, how can we build a 270K+ Facebook community with 100K+ talking every week? Are our fans on FB all fake or our company members or purchased zombie fans according to your “theory”?
This website is absolutely not a scam, i ordered my dress and received it in great time, i just got it today and it is perfect! fantastic quality material! the dress is perfectly put together and is even more beautiful than in the pictures online! i would recommend this website and their dresses to anyone! my dress is so beautiful! the perfect fit! all sequence is more than secure! don’t judge a site you have never ordered off! their work is fantastic!
I have reviewed the site on ASK, maybe here I can help more customers. See below.
——
Now it is midnight and i need to say something. I am a manager of a custom-made dress store in US. This is my first time to post a review towards a website. Merle is one of my suppliers before and now it is the UNIQUE. I have ever cooperated with many online manufacturers from China. Lightinthebox is best but the price is not what i need. Milanoo does not always response you. TB is the worst one and Merle, the most proper (the price & quality). However not all the dresses from Merle is perfect. I have come across for some times (about 1-2%). Most damages are because of delivery which can be acceptable and I can easily get refund & exchange when I send the proof images and return it to China. I never refund for no reason which is unacceptable for most merchants (I am the one of them). According to my experence, most customers ask for a full refund rudely and threaten to post bad reviews all over the internet and say “Do no order anything from this company!!!!!! “. This is really kidding. No company makes perfect. How do you get the right to lead others to think as you wish? Calm Down, and you will get your money back!!! DO NOT BE RUDE from my point of view.
Something you need know to avoid UNHAPPY when shop at merledress.com ๐
ใใ1. Read carefully their Return Policy: http://www.merledress.com/return-policy.html
ใใ2. Contact their customer service by “Live Chat” (email, ask community or contact us will be delayed)
ใใ3. Notice their work time which is based on CST. So it is daytime in US while night in China.
ใใ4. Most customers do not know they also release coupon codes at http://www.merledress.com/blog/merle-dress-coupons.html & Facebook fan page.
ใใ5. Read FAQ, ASK community, how to measure (important), how to order.
ใใ6. I suggest you custom the size but not choose the standard one. This is what i do always.
ใใ7. I often ask their customer service for FREE SHIPPING if I order is over $200. and thery do give me a coupon (most of mine are free shipping).
ใใ8. It seems their global site has cheaper dresses and more promotions than their other region sites, e.g. french site. so if possible, buy dresses at ONLY http://www.merledress.com.
May it helps. Good night.
Just received my dress from merle today by express delivery. I am very happy indeed! The dress I ordered was this gown
http://www.merledress.com/trumpet-mermaid-strapless-beading-sleeveless-floor-length-elastic-woven-satin-dress.html
made to custom measurements, and it fit great on me. The dresses are made in China, which might put some off, but in actual fact, they are made very professionally and the fabrics used are great quality. Even the packaging was really quite pleasant – the dress came in a nice little box.
Overall, for the amount of money I spent on the dress, I’d save I saved quite a lot of money compared to something I would have bought in a store in US, where most of the floor-length formal gowns are 400-500, and mine was under 150.
Really great site, I will definitely be returning there to buy another dress if I ever need one. And its great that you can save even more money by applying online discount coupons, if you can find one.
I ordered a wedding dress from Merle Dress, looks beautiful on the picture. Recieved it, although it is very pretty, its not quite the same as the picture and has 2 pieces missing from the dress(a big chunk of the lace missing), 1 of them being on the halter part at the front in an obvious place. Also the bodice is covered in sequins when the description of the dress had no mention of any sequins. I emailed them and sent pictures of the faults to them have a reply saying and I quote “The problems you have mentioned indeed do not matter that much” . Ive told them it does matter as its my WEDDING dress but they just keep saying the same thing over and over. They have offered me 10% off my next purchase, like I am ever going to buy from this sight again. They have basically stole my money as they wont give me a refund! Very bad customer service, very rude and the dresses are likely to be ‘not as described’ and also have faults so if you’re going to order from here be sure its a final sale whether your happy with the item or not as they will not refund you.
Why would you buy a dress offline anyway. I would never do such a thing.
My dress that I ordered off this site was EVERYTHING and more that I wanted. The more part being…it actually fitted me perfectly without having to adjust a thing (thanks to the size chart that was available).
When ordering this dress, I was a bit worried, as I live in US, and if anything was wrong with it, it was going to be a tough one to be corrected.
But there was no need to worry in the end, this dress is gorgeous!
I could not find one like it in US, and it was the best purchase I have made.
I don’t have photos as my wedding is not until next year, but I got MY dress with black detail instead of red (original one is red). So it is absolutely stunning ๐
Thanks for the excellent purchase…PLUS I chose the rush order option and my dress was with me 10 days after I paid online, amazing how fast it got here. It was packaged REALLY well ๐
Thank you again
better choice when i need a rush order. i got my 5 dresses arrived in a week. a super rapid shipping. thanks.
I can’t even begin to say how unhappy I am with Merle Dress.
I am in the process of trying to return the wedding dress purchased on merle dress for a refund. I was anxiously awaiting the delivery of my dress. The photo of the dress was beautiful. I couldn’t pass it up (especially b/c of the price).
Upon receiving the dress, I noticed the zipper doesn’t close correctly (on or off the body), the beading of the dress is uneven (not to mention the beading looks NOTHING like the photo of the dress on the website), and the stitching of the dress is coming apart.
We (myself and my mother) are in the process of trying to work with customer service for a refund. Customer service reps at Merle are being incredibly difficult and defensive. I understand the risk I took ordering a dress online, however, I never thought we would be having such a difficult time returning a dress that is obviously defective and I won’t be able to wear on my wedding day. I am a very, very unhappy and will never order from this company ever again.
Customer service asked for photos of the dress when we originally requested for a return/exchange, which I thought was weird, but we wanted to cooperate so we provided photos of all of the issues/defective parts of the dress (14 images total including neckline, zipper, beading, stitching). I am pasting the response from one of the customer service reps below upon receiving our photos.
I hope that the issue gets resolved and we get our money back. I’m really trying to keep my cool but after receiving the emails below I’ve had it. Not the responses I was expecting, at all.
—
We are sorry about the stiching problem. could you please go to your local tailor to fix them? we would like to refund you 10% of the dress price as the cost. If so could you please consider to keep it? except the stiching problems, the dress is still very beautiful. we really try our best to tailor the dress for you. Beg for your understand.
—
We have the zipper checked before dispatching
So we are sure that the zipper works
Could you please try to zip up with the help of soap ?
As for the other issues, cause the dress is 100% hand-sewn, it is unavoidable
But we spend a lot buying materials for the dress, paying staff salaries,freight,the custom tax,and paying the money to the tailors and the designers and so on.
So could you please kindly keep this dress ?
Looking forward to your reply
Best wishes”
The exact thing has happened to me. Did you manage to get your money back? Im not going to leave it.
shipping within 10 days. i recommend this site!!!
This dress is absolutely beautiful! The bodice has gold sequins, and they are secured very nicely. The center of the bow is actually pearl-like beads. It is absolutely stunning. It is very comfortable, and the fit is fantastic. The built in bra system is a little stiff, but that is my only complaint. It came in about two weeks, which is faster than it was supposed to take. (I got standard shipping) Thanks merle!