HobbyWOW.com is an international online store and professional wholesaler for RC Models since 2010. HobbyWOW specializes in providing high qualified wholesale
RC items at lowest factory-direct prices. The product lines of HobbyWOW.com mainly cover RC Helicopters, Mini Helicopters, RC Muliticopters, FPV series, Helicopters parts, Radio Systems, Motor & ESC, Batteries & Charges, RC Airplanes, Tools, etc.
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Payment Methods: PayPal
Shipping Methods: DHL, EMS, Airmail
Domain Name Register Date: 2012-05-09
I purchased a Pathfinder 2 w609-8 hexicopter from hobbywow and received a faulty drone about 2 weeks later. I contacted hobbywow customer service just after opening the drone box and found that the HD camera did not work fully. The next day 2 rear motors failed during my pre-flight checks. I contacted hobbywow customer again to inform them of this new problem. Customer service wanted me to send pictures and videos of the problems I was having and they replied with possible troubleshooting fixes. I did not purchase a new drone to have to troubleshoot problems. I sent hobbywow with all the pictures and videos they wanted and they replied with 3 possible ways these problems occurred. All where my fault! For about 2 weeks I and hobbywow exchanged emails trying to come to an agreement on how these drone problems would be fixed. Instead of hobbywow sending out a new drone and a prepaid return shipping label so I could send the faulty one back, they are sending me 2 new motors so I can repair my own new drone. This was my first time dealing with hobbywow and will be my last. I will be copying this review and pasting it on other hobby review sites warning others of this incompetent company and their customer service.