Founded in 2008, located in Guangzhou, Dressale.com is a leading China-based B2C company that offers customer-made products ranging from wedding dresses, wedding party dresses, special occasion dresses to wedding accessories for customers all over the world. With a development stage of 5 years, Dressale.com has achieved great accomplishment, including Asia 2011 Top 10 Dress Retailer of the Year, 2008 China B2C Start Up Stars, Top 10 China Foreign Trade Innovative.
Contact Information:
Address:
Room 2401, No.3-2 Huaqiang Road
Tianhe District
Guangzhou, Guangdong 510000,
China
Tel: N/A
Payment Methods: PayPal, Western Union, Wire Transfer
Shipping Methods: DHL, FedEx
Domain Name Register Date: 2009-09-09
I have been fighting this company just like all of you have for the same reasons…no refund…poor service…lying about their products and their products looking nothing like them being advertised! They lied to me several times and now they have the products and won’t refund my money. I have contacted my bank…the BBB…and news stations that investigate scam companies because nobody would help me. I just want my $338.14 back. I hope that someone can help us get these issues resolved… get our money back and help shut this company down! There are several websites with complaints from this company. The BBB said they couldn’t help me because the address was no longer valid…so I sent them everything I had…the contact person I sent the dresses back to…the address…number and email address. I hope we all can get a resolution. This all started in October. I ordered dresses from them and at the time, I didn’t know they were in China. My wedding reception was canceled and I notified them. They told me the dresses were being made and I never knew anything about that. I still told them I didn’t want the dresses, I just wanted my money back. They kept trying to make deals with me. They sent me the dresses and I told them I didn’t want them. They refunded me for the jewelry that I purchased…full refund. They sent the dresses and then in turn told me that my bank issued a charge back for the full amount and to send the dresses back. I spent almost $60 to send the dresses back because I thought my bank had followed through in assisting me with getting my money back. I contacted the BBB and my bank and they said I lost the dispute. I am still fighting them and I have every email and correspondence from them. They just said that they were going to refund me $70 and now they are saying that they will not because the transaction was from last year and the bank will not allow them to refund from a transaction last year. They want to give me a credit on their account. I WANT NOTHING THEY HAVE!!!! AND NO ONE WILL HELP ME OR THE OTHER COMSUMERS!!! I just want my complaints be seen and heard by everybody and maybe there will be some kind of resolution. I have all supporting email conversations of how they jerked me around. I am out of almost $400 because of their lies…what I paid and to have the dresses shipped back! They have the dresses and my money. Their products look nothing like they advertise…only the color. I hope somebody can help. Below is is info I used to return my products and didn’t get my refund. I hope this helps you…and their email is: customer_service@dresssale.com.
I am so sick and tired of fighting dressale.com…so I am going g to every website that has complaints on them and pasting my complaint and any info that I have on them to shut them down and have people to stop being scammed and cheated by them.
Li Yin
Floor#2 Building49 Changhuajituan,Huqiu Road NO.58
JinchangQu
Suzhou
Jiangsu Province, 215000
China
Telephone 15151501502