Hairextensionsale.com is a subsidiary website from MARKSUN INTERNATIONAL LIMITED. Hairextensionsale.com is online human hair extensions shop. Hairextensionsale.com team is devoting in offering customers 100% Indian remy huaman hair extensions with high quality on reasonable prices. We are dedicated to produce our hair extensions with the highest quality. Our products are simple to use and maintain and with the most natural looking. We use 100% virgin Chinese & Indian remy human hair, which is with highest quality in the current market.
Contact Information:
MARKSUN INTERNATIONAL LIMITED
Address:
UNIT E, 15/F,
CHEUK NANG PLAZA,
250 HENNESSY ROAD,
WANCHAI, HONGKONG
Tel: +1-800-986-9481
Payment Methods: Credit Card, PayPal, MoneyBookers
Shipping Methods: UPS, DHL, USPS
Domain Name Register Date: 2011-01-03
Charged my debit card three times for one product. Would not allow me to cancel order within 48 hours as states . have called customer service repeatly get voicemail of a man named Jeff , company is a fraud scam beware would not recommend this company to anyone
Poorly made wig and hair so thin you could see cap and lines right through back. Hair missing between bangs and head so looked like bald spot. Paid over $200, which would have been great price had it been what was represented on the site, by reviews and pictures. BUT Not!I notified the company within 24 hours of receiving the product that I wanted to return the item and asked for a refund. I e mailed them pictures of the wig and all the items in my order, which I intended on returning, and as outlined on their website in accordance with their ‘Free exchange & Return’ campaign. For which #2 of that policy states… “2. There won’t be any restocking fee charged for exchange, but clients may have to bear the shipping fee. For refund cases, the shipping fee and restocking fee will be deducted from your refund. But if it is our fault, you get full refund. After your exchange or return request has been confirmed, the return address will be given to you to send back the items.” I do not consider their poorly made item and obvious false advertising my fault, but the fault of that company. I have asked them more than 3 times for their address to return their items and they say “It inconvenient for you to return as it will cost you much. We offer you 20% and you keep item” I do not want $40 to settle this and most certainly do not want the item! THIS IS NOT A USA COMPANY as it appears on the website!
I purchases “golden brown” extensions and when they arrived, they were RED! I immediately contacted the company.They offered to refund 10% if I would keep the extensions, no matter that the color was no where close to my own color. After explaining to them that you can’t wear RED hair extension when you have golden brown hair, they said I could return the them. I would have to pay the shipping and also they were going to deduct a 15% processing fee from my refund, even though they sent me the wrong color! I mailed the extensions back and was told by the USPS that they would receive them within 102 weeks. The company said they would refund my money within 7 working days after receiving the extensions.Needless to say, I did not receive the refund or hear from the company until I once again contacted them. I waited another week and then contacted PayPal. The company then emailed me to say that they received the package and were going to issue a refund, but since I had filed a dispute with PayPay, they would not give me the refund until I cancelled the dispute. Another email followed that same day where they said that their manager had been on a business trip and that was why the refund was delayed, but again they would not refund my money unless I cancelled the dispute. I emailed saying I was not going to cancel the dispute, because I was positive if I did that, I definitely would never see the refund. Their last email stated that it was “inconvenient for our manager to process the fund”, but if I cancelle the dispute, they would refund my money. DO NOT BUY ANYTHING FROM THIS COMPANY! THEY DEFINITELY ARE NOT REPUTABLE AND WILL KEEP BOTH YOUR RETURNED PRODUCT AND YOUR MONEY!
I ordered hair from this website without googling the company first. I ordered the hair on Thursday, after paying i read all the reviews about them. I was so worried – i phoned them 1st thing the next morning and they said my hair had already been dispatched – i have been checking everyday with my tracking number and in 2days it was in my country – i am just waiting for it to go through customs here. I ordered the micro stick hair – i am just hoping its the quality they said it would be :'(
I ordered hair extensions.they are WAY too thin.
when I asked to return them, they said no but you can exchange them BUT you have to pay the shipping back to CHINA and then to ship the new ones out which was approx. $30 one way. I spoke to someone on live chat that was useless, then someone on email.
I ordered the 7pc pkg having bought that many with my last set yrs ago should be enough. However they then inform me (which was never mentioned) that Id need 2 or 3 sets for a full head?!
so I somehow need to fit 21 wefts on my head?
makes no sense.they are ripping ppl off by not properly advertising.
I placed an order, I paid to have the order shipped express delivery 2-4 business days, the order did not arrive in the allotted time, nor was the order fulfilled the day I placed it, in fact, my order was not filled for several days. I received an email from the company (actually several emails) stating they were taking extra care to get my order ready. When my order finally arrived it was-as I’d expected-a bag of wigs! Nothing special, no extra care.
I contacted them immediately after receiving an email confirmation stating my order was being processed, this was one day after I’d placed the order. The email stated they were getting the order ready.
I knew the order would not arrive within 2-4 day (that I paid extra for) so I told the company I’d be sending the order back.
Now they are saying they are going to charge me a restocking fee as well as an additional shipping fee? Yet this is the FIRST line from their return policy on their website?
Hairextensionsale.com specializes in hair extension production and sales. We devote ourselves in providing you premium quality hair extensions with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching ‘Free Exchange & Return’ campaign from now.
I contacted Paypal to dispute the charges. We shall see what happens. In this case I feel I’m the one who wil be getting the short end of this stick.
Do NOT order from this company!
I recently ordered 2 packages of dark brown wavy hair extensions. When they arrived each package was completely different as if they were old stock and new stock. One package was 20″ the correct length the other 24″. I tried returning the 20″ extensions as they were going to pay the shipping there and pay to sender new extensions. This didn’t happen, shipping was too expensive for them so they stuck me with the bad extensions. However I still needed a new package. They had already said they would pay shipping so I told them I wanted 30% off the new extensions. After 4 hours of live chat with Leon I got my 30% and ended up paying $10.00 for shipping. However I would NEVER EVER order from here again it’s just not worth it. Save yourself the trouble!!
I purchased some hair extension tape and paid an extra $25 for fast delivery. The incorrect tape was sent, therefore I took a photo of the tape and invoice I received and emailed them. I did this 3 times and they replied either asking for a photo which was attached to the bottom of the email they sent back, so I know they got it, and then they kept telling me it was the right tape. I sent a photo of the tape I had ordered from their site and the order details they emailed me after my purchase which was clearly different. They are still denying they sent the wrong product. What a useless company don’t use them
I have very good shopping experience with HairExtensionSale.com. They are professional in the field. This is my first hair extension. Before ordering the product I don’t have any knowledge about hair extension. I called HairExtensionSale.com sales team. Then I had word with their hair extension experts. They have given me the complete information about the product. Their sales team is also very much friendly. There were some issues on the payment procession but they have resolved it timely and in a professional way. I would recommend them to all who are looking to buy her first hair extension. Their price and quality is very good. Thanks